The Service Centre. Our services.

Senseca offers you high-quality measurement technology. Our comprehensive service ensures that you always receive the best support. For individual consultation or support, please fill out our service request form.

General service enquiry

Your satisfaction is our aim. Please utilise our return form for expedient and seamless handling of your queries. We shall lead you through the process in a prompt and uncomplicated manner.

Return form

Our service offerings

Maintenance

To return a device, please use our return form. Simply fill it out, print it, and enclose it with the return shipment, and send it to the marked location.

Return form
Calibration service

Quality assurance through traceable calibration. Please contact us for more information about our calibration service!

More ...
Certification

Quality and customer satisfaction are among the key success factors for us. Certificates, e.g. the DIN EN ISO 9001 standard, are the foundation.

Download Certificate

Declarations

CMRT statement

Due to our mission, but also in line with increased requests from our customers, we have extended the requirements of the Dodd-Frank Act to our company and to our supply chain.

Download declaration
REACH regulation

The REACH regulation was introduced by the EU to improve the protection of health and the environment from the risks that can be posed by chemicals, while at the same time increasing the competitiveness of the chemical industry.

Download declaration
RoHS Guidelines

RoHS is an abbreviation for Restriction of (the use of certain) Hazardous Substances in electrical and electronic Equipment.

Download declaration
PFAS Declaration (EU) 1907/2006

Declaration on the use of perfluorinated and polyfluorinated alkyl compounds

Discover
Declaration on EU Regulation (EU) 2023/1214 (11th sanctions package)

Declaration regarding the use of iron and steel products in
relation to EU Regulation (EU) 2023/1241 and Regulation 833/2014 Art. 3g.

Discover

ATEX devices

Please refer to supplementary descriptions of our ATEX equipment (explosion-proof equipment) in the various product segments.

More ...

General service enquiry

Fields marked with (*) are mandatory.
All further fields are optional and will be kept strictly confidential.

It's very simple. This is how it works!

Fill out the online form:
Complete the online returns form. Please enter all relevant information about your device and the reason for the return.

Device cleaning:To ensure the safety of our employees and to support environmental protection, we ask you to prepare devices that have been in contact with liquids accordingly. This ensures safe processing. Please note that a cleaning fee of 62.00 Euros will be charged for non-compliance with these requirements.

Confirmation and dispatch instructions:
Once you have submitted the form, we will send you a confirmation email with detailed shipping instructions for your device. Please follow these instructions carefully to ensure safe and speedy dispatch to us.
Labelling and shipping addresses:
Each device is labelled with its place of manufacture. Please send devices of the old brands Honsberg, Martens and Imtron to Remscheid. For Greisinger products, please use the address in Regenstauf. ValCo devices should be sent to Milan, and DeltaOHM products should be sent to the address in Padua.

Thank you for your understanding!

Online return form

Delivery address

Costs released up to